Shipping & Returns
Please note due to COVID-19 safety measures shipping timelines are expected to be delayed.
DOMESTIC RATES & TIMELINES
Ground Shipping: Complimentary
Next Day: $30.00
Alaska, Hawaii, Puerto Rico
Next Day: $65.00
INTERNATIONAL RATES & TIMELINES
5-10 Business Days: Calculated at Checkout*
*Elite World Group is not responsible for any customs, taxes, and duties charges issued by your respective country.
We ship via UPS for all orders. We do not ship to P.O. boxes. Your invoice and tracking information will be sent to the email address provided after placing your order. Elite World Group is not responsible for packages delayed due to weather or events beyond our control. Elite World Group is not responsible for product lost or damaged during shipment. Elite World Group is not responsible for shipments after they have been delivered.
Once an order has been placed, EWG will not cancel the order. If you have changed your mind, you may return the item once it arrives to you.
We ship to the address provided. If packages are undeliverable for any reason, including customer’s refusal to pay duties, Elite World Group is not responsible for return shipping costs or cost of re-shipping merchandise.
We offer complimentary returns for domestic orders only. Please email firstname.lastname@example.org to receive a return label.
Customers outside of the United States are responsible for their own returns. Please email email@example.com for the return address.
Items must be in new condition to qualify for return. We define new as unworn, unwashed, undamaged and unused with all original tags attached. All packaging must accompany the product and must also be in new condition. We reserve the right to refuse a return or exchange if the merchandise does not meet this criteria.
Elite World Group is not responsible for product lost or damaged during shipment. Refunds or store credit will be issued within 7-10 business days via the original form of payment and payment amount, excluding original shipping and return costs (if applicable).
In order to ensure a quick and easy return process, please fill out the return form that is in the box. If you are missing or loose that form, please reach out to firstname.lastname@example.org.
Items must be marked as shipped back to us within 30 days of original delivery date. Items marked "Final Sale" cannot be returned
For additional inquiries, please contact email@example.com